Storytelling, Toastmasters, and Customer Experience
In this engaging episode of D50 After Dark, host Mickey Bennett welcomes back Vijay Tambwekar to discuss his journey in storytelling, his experience with Toastmasters, and its connection to his book, Customer Experience Decoded. Vijay shares how his need to improve his writing and leadership communication led him to the Storytellers Toastmasters Club, where he honed his storytelling skills through practical feedback and experimentation. He applies his customer experience model, inspired by Maslow’s hierarchy, to explain how Toastmasters satisfied his needs for effective communication and storytelling. The conversation also explores the critical role of storytelling in leadership to inspire and align teams, concluding with actionable advice for listeners to identify and address their own needs for personal growth.
Name: Vijay Tambwekar
Bio: Vijay is the author of Customer Experience Decoded and an experienced professional who has led large teams in IT and organizational initiatives. His passion for storytelling and effective communication has driven his success in writing and leadership, enhanced by his involvement in Toastmasters.
[0:00] - Intro
[00:27] - Introduction: Mickey welcomes listeners and introduces guest Vijay Tambwekar, setting the stage for a discussion on storytelling and customer experience.
[02:17] - Vijay’s Toastmasters Journey: Vijay explains his initial needs for improving writing and leadership communication, leading him to join the Storytellers Toastmasters Club.
[06:00] - Applying Customer Experience Model: Vijay discusses how his model, inspired by Maslow’s hierarchy, helped identify his storytelling needs and how Toastmasters addressed them.
[09:58] - Levels of Needs in Storytelling: Vijay outlines how his needs for content, language, and effective delivery were met through Toastmasters’ practical feedback.
[13:27] - Practical Learning in Toastmasters: Vijay describes how table topics and speeches provided experimentation opportunities, refining his storytelling skills.
[18:13] - Storytelling in Leadership: Vijay emphasizes the importance of storytelling for leaders to inspire teams and ensure memorable communication.
[20:43] - Future of Storytelling: Vijay shares plans to continue using storytelling in daily interactions and potentially for future writing projects.
[26:18] - Call to Action: Vijay advises listeners to assess their own needs using his model and seek resources like Toastmasters to achieve personal growth.
Vijay Tambwekar’s book: Customer Experience Decoded: A Guide to Design, Measure, and Improve Customer Experience, available on Amazon.
Vijay’s blog: Personal and Professional Excellence.
Podcast Platforms:
Spotify
Apple Podcasts
Subscribe: Follow D50 After Dark on Spotify, Apple Podcasts, or other platforms to stay updated.
Host: Mickey Bennett
Guest: Vijay Tambwekar
