About Our Guest
Grace Zeigler is an HR expert, executive, and leader with extensive experience in corporate spaces. She has a deep understanding of company culture, psychological safety, and the importance of trust in the workplace.
Summary
In this episode, Grace Zeigler discusses the concept of assuming good intent in the workplace. She explores the positive and negative aspects of this phrase and how it is often used as a deflection mechanism. She also delves into the impact of assuming good intent on psychological safety and company culture. Grace provides insights and strategies for managers to create a psychologically safe environment and build trust with their team members. She emphasizes the importance of transparency, accountability, and consistency in fostering psychological safety.
Key Takeaways
Assuming good intent is an idea that is good, but the execution in corporate spaces often diminishes the harm caused and allows people to avoid accountability.
Psychological safety is unique to each individual, and managers should create the conditions for trust and psychological safety to thrive.
Consistency, transparency, and accountability are key factors in building trust and psychological safety in the workplace.
Quotes
"Assuming good intent is an idea that is good, but an execution that is bad." - Grace Zeigler
"You can't force psychological safety on anybody, but you can create the conditions for trust to be built." - Grace Zeigler
"Consistency, transparency, and accountability are critical in building trust and psychological safety." - Grace Zeigler
Important Links and Further Learnings
