What if the way we’ve always done maintenance... is exactly what’s holding us back?
In this eye-opening episode, Paul Rhodes flips the script on apartment maintenance. Rather than treating service calls and make-readies as isolated events, Paul invites us to reimagine maintenance through the lens of the Apartment Life Cycle—from move-in to move-out, and everything in between. By understanding the full journey of a resident, we can design smarter, more proactive strategies that not only reduce work orders but also elevate the resident experience.
If you're ready to challenge the norm, spark a culture shift, and unlock the next level of resident satisfaction, this episode is your call to action.
In this episode, we cover:
-Why do we need to stop treating maintenance as a reaction and start viewing it as a resident experience strategy?
-What a proactive, life-cycle-based approach to maintenance looks like in practice.
-The resident journey includes multiple, often overlooked, touchpoints that shape retention and satisfaction.
-How creating a resident toolbox and rethinking inspections can prevent issues and empower tenants.
🔧 Maintenance isn't just about fixing things—it's about shaping experiences. Let’s redefine the way we serve.
👉 Ready to think differently? Hit play, share with your team, and accept the challenge.
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