Have you ever faced the uncomfortable task of saying goodbye to a client who just isn't the right fit for your business? In today’s episode of The CEO Stylist, Yovanka Loria, and Kirsten Harris, talk you through establishing professional boundaries, setting clear rules, and when “firing” a client is sometimes the best move for your salon.
Kirsten kicks off the conversation by sharing a story from her salon days, about a client who pushed the limits by treating her dog like a human in the salon. This story leads into a discussion about the traits of difficult clients who may not be the best fit for your service and how setting clear rules and communicating effectively are key to curating a clientele that aligns with your values.
During the early stages of business, the drive for income and growth may sometimes lead you to overlook boundaries and accept challenging clients. Here, Yovanka and Kirsten discuss the risks of crossing your own professional lines and compromising on standards for immediate financial gain. Yovanka even recalls a particularly tense encounter with a client demanding off-hours service and how this taught her the importance of maintaining robust client assessments and standing firm on pricing. It's about respecting the value of the work you do and the space you've created.
Finally, the women conclude by explaining the impact of a strong sales process, tactful email marketing, a spaced-out consultation and service schedule, and how these things can lay the foundation for mutual expectations and lasting client satisfaction.
By the end of this chat, you'll be ready to evaluate your client roster with confidence, ensuring every appointment is stress-free.
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Yovanka: @yovankaloria
Kirsten: @bdbgroup.aus
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Visit: https://lnk.bio/bdbgroup.aus
