In this episode of Cultivate CNY, we’re excited to welcome Susan Crossett to the show!
Susan is a bold force for transformation in Central New York—whether she’s leading organizational change, elevating community partnerships, or helping businesses evolve with purpose. As the Owner and CEO of Sapphire Recruitment, Susan recently rebranded the longtime firm CPS Recruitment and is now spearheading its relocation to Syracuse’s Inner Harbor, placing it at the center of the region’s next wave of growth.
With a rich background spanning corporate strategy, governance, and mission-driven leadership, Susan has served in executive roles across industries—from energy and law to healthcare and nonprofit work. Her leadership style is thoughtful, values-driven, and deeply focused on creating sustainable impact.
In this episode, we explore Susan’s path through the corporate world, the intentional choices behind her leadership, and how she’s helping shape the future of workforce development across Upstate New York.
It’s a conversation about purpose, transformation, and building with both vision and heart.
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Learn more about Sapphire Recruitment
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