In this episode of the M&A Guy podcast, host Brian Franco interviews Cory Hutcherson, founder of Sock Knocker, who shares his journey from a family legacy in the home services industry to his innovative approaches in e-commerce and customer service. Cory discusses the importance of company culture, the development of training systems, and the introduction of the Inbound Quality Score (IQS) to enhance customer experience and operational efficiency. He emphasizes the significance of not participating in recessions and the potential for growth through strategic acquisitions and effective training.
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