In this episode of the Singularity Syndicate podcast, host Naja Faysal interviews CRM expert Michael Hudlow on how AI is transforming customer relationship management systems. They discuss use cases such as predictive analytics, sales automation, process optimization, and natural language capabilities. Michael provides advice on AI implementation and stresses the importance of measurable business value over hype. Overall, an insightful look at leveraging AI tools to boost customer experiences and gain a competitive advantage.
