Dr. Chris Phelps - Dentist, Author & Cialdini Method Certified Trainer [Influence]
Chris talks about:
· The difference between telling vs. influencing employees
· How to improve patient experience
· The results of behavioral science in his practices
The person who has influence Chris the most in the past year:
Robert Cialdini.
Books: Influence: The Psychology of Persuasion: https://amzn.to/3ergeOY and Pre-suasion: https://amzn.to/3xnoyrD
His note to all customer service professionals:
“Find a connection and something that you can praise your customers about if possible”.
JOIN THE PRESS 1 FOR NICK COMMUNITY:
LinkedIn
Website
Connect with Nick
BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
This podcast is under the umbrella of CX of M Radio
SUPPORT:
Want to support this show? Click here to buy me a coffee
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here
