Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service]
He talks about:
· Why and How to establish operational excellence standards
· How a brand like Michael Kors create customer loyalty
· How to improve your First Call Resolution
The book that has influenced Ebrahim the most in the past year:
✔️ Pushing Boulders: Oppressed to Inspired by Athol Williams: https://amzn.to/3dah9Ur
Ebrahim’s note all the customer service and CX professionals:
“Thank you for all that you’ve done in elevating the service experience. Unfortunately, our jobs are never done, so we must keep pushing the boulder and continuously trying to improve the customer service experience.”
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