Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow
Where does the Customer Experience Start?
Why is it important to involve your employees in the decision-making process to deliver great CX?
What specifically should the employee be involved with? Should they have an input in technology selection, onboarding, operations, marketing? Where does it stop?
Let's talk about Technology next. Why do most companies feel that technology is always the solution?
What happens if the technology is too complex or not integrated correctly? What does that do to morale or productivity?
What makes CX professionals agents of change? How is that different than other leaders in the organization?
***
ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn
***
LISTENER SUPPORT
Support this show through Buy Me A Coffee
***
BOOK RECOMMENDATIONS:
Learn about all the guests’ book recommendations here: https://press1fornick.com/books/
BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/
This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/
SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/
