Jim talks about:
- How to define Company Culture
- How to AMP up, maintain or even revolutionize company culture
- The best way to find and retain top talent
The person who influenced Jim the most in the past year:
Radical Leap by Steve Farber: https://amzn.to/3l5jUcF
His note to all CX professionals:
“Read the guest, seize the moment, personalize the experience to rock their world.”
Transcript: https://press1fornick.com/jim-knight
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