Joey talks about:
- Why do companies lose customers
- The cost of losing a customer
- Why companies don't spend more time, money, or energy trying to retain customers.
The person who has influenced Joey the most in the past year:
· Dan Gingiss: Co-Host of the Experience This! Podcast.
His note to all CX professionals:
“Lead with empathy, then give them some more empathy, then solve the problem.”
Transcript: https://press1fornick.com/joey-coleman
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