Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
Marcus talks about:
· Why companies should obsess over customers
· Why don’t companies educate their customers
· Why consumer ignorance is no longer a sales and marketing strategy
The person who has influence Marcus the most in the past year:
“Never Lose a Customer Again” – Joey Coleman
His note to all customer service professionals:
“It should never be our go to sounds sound smart, it should only be our goal to be understood.”
Transcript: https://press1fornick.com/marcus-sheridan/
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BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
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