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Nathan Foy, Author, What Rich Clients Want But Won't Tell You [Client Experience]
He is the Founder and CEO - Fortis Riders and author, What Rich Clients Want But Won't Tell You.

What are the criteria to become a client?
How do the affluent think differently?
Is great service enough for your clients or do they demand more?
What is the true impact of exceptional service?
I’m sure there are plenty of unique differences between your clients, but what do they have in common?
What happens when clients trust you? Is it only about trust or is there more?
What do you do at Fortis to inspire loyalty?
You mention in the book "Your ability to adapt to changes, adopt the right solutions, and solve problems rapidly will largely determine your future success." Is this something you had to learn?
A lot of companies dismiss potential clients who they think might be hard to please, but you encourage companies to take on the difficult clients. Why is that?
How can my listeners Adopt a High-Performance Mindset
How would the world suffer if Fortis failed to do your job?

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BOOK RECOMMENDATIONS:
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BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/

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