In this enlightening episode of “Glassix Spotlight,” we delve deep into the heart of customer experience controversies with none other than Lynn Hunsaker. As the Chief Customer Officer at ClearAction Continuum and the mastermind behind the 'Ease of Work & Business Growth' newsletter, Lynn has carved a niche for herself as a leading voice in the CX realm.
Join us as we navigate pressing questions:
* The ever-evolving dance between technology and the irreplaceable human touch in CX.
* The ethical quandaries surrounding the collection of vast customer data: Is it a boon for personalization or a breach of privacy?
* Common missteps companies make in understanding the customer journey.
* The tug-of-war between short-term metrics and the invaluable long-term customer loyalty.
* And, the future of customer experience in a world increasingly leaning on AI and automation.
Lynn's seasoned insights promise to shed light on these topics, offering listeners a blend of strategic guidance and thought leadership. Whether you're a CX professional or simply passionate about understanding the intricacies of customer interactions, this episode is a must-listen.
