This episode is with Frank Favaro, founder and President of ServeCentric Coaching, who will share strategies for enhancing customer experiences and driving business profitability. As the "CX Coach of the Year," Frank will discuss fostering authentic relationships, implementing feedback mechanisms, and his involvement in initiatives like Athletes in the Trades.
Frank Favaro, founder and President of ServeCentric Coaching in Cleveland, OH, is a leading CX Coach certified by the renowned DiJulius Group. With a successful tenure as one of MSCA’s top account executives, Frank doubled the national average for net margin, focusing on authentic relationships and superior customer experience. Recognized as the "CX Coach of the Year" in 2022, Frank empowers others with innovative strategies to enhance business profitability through exceptional customer experiences. As the host of The People Business Podcast, Frank shares insights and strategies for building strong professional relationships. Additionally, he advocates for industry initiatives like Athletes in the Trades and conducts Customer Experience Seminars (CES) designed to drive profitability through enhanced customer interactions.
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🔑Rob Z Wentz is a Breakthrough Expert, Executive Leadership Coach, and Podcast Mentor. I guide inspired leaders from where they are now to where they are destined to be by helping them become “the expert” in their industry.
🔑Rob is also a Christian entrepreneur, best-selling author, podcast host (The Unstuck Movement), social media marketer and strategist, award-winning radio personality, speaker, and influencer. For over 20 years Rob has been connecting and engaging with people in various forms of broadcasting.
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