In this insightful episode, April Edwards and Mackenzie Zera share valuable lessons from the Deck X event, focusing on the nuances of running a successful deck building business. April discusses the importance of understanding client needs, the significance of an independent business model, and the power of having a clear vision. Key topics include crafting exceptional customer experiences, effective recruitment strategies, the critical role of knowing your business numbers, and the urgency of implementing new ideas. The episode also touches on the importance of Standard Operating Procedures (SOPs) and innovative approaches to retaining top talent. This episode is a must-listen for deck builders and entrepreneurs seeking to enhance their business acumen and team management skills in the industry.
