Jim Carlough, Chief Sales Officer for a healthcare digital engagement company, author, leadership coach, and keynote speaker, emphasizes that effective leadership is fundamentally about human connection and development rather than just managing numbers. During the interview, he explains his core philosophy: "A leader doesn't have to have the answers, but they have to be able to work with people and teams to be able to get to the answer, get the emotion out of it, and figure out what do we need to know in order to make the right decision." Carlough strongly believes that "leaders are built there and developed. They're not born that way," citing his own background where his "dad was a carpenter" and "his dad was a mason" with no CEO boardroom experience in his family lineage. His approach to leadership centers on what he calls the non-negotiable foundation: "To me, a leader has to be transparent and operate with absolute integrity. Without that, everything else falls apart." This philosophy has been guided by a nightly question he's asked himself since 1983: "did I do anything today for my own personal self-benefit that was at the expense of another individual group of individuals or organization?" Through this approach, he's achieved remarkably low voluntary attrition rates and has dedicated himself to mentoring the next generation of leaders for over 25 years.
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