In this episode of Healthy Careers, host Maddie sits down with Ross Rigdon, Chief Operations Officer (COO) at Raleigh Orthopaedics, to explore Ross's unique career journey and how practical experience often outweighs formal education in the medical business field. Ross shares his rise from pharmacy technician and medical assistant to COO, underscoring the critical role that hands-on experience, networking, and strong leadership skills play in achieving success.
Ross offers insights into the value of direct patient care, how transferable skills from entry-level and service industry roles can pave the way to leadership, and the importance of mentorship and lifelong learning. He also shares his thoughts on balancing a demanding healthcare career with personal hobbies and passions.
This episode is a must-listen for healthcare professionals aspiring to leadership roles, particularly those seeking to leverage real-world experience over traditional educational pathways.
Episode Highlights:
00:47 Meet Ross Rigdon: From Pharmacy Technician to COO
01:20 Balancing Personal Life and Career: Hobbies and Passions
03:47 Real-World Experience vs. Formal Education: What Matters Most
05:52 Leadership in Healthcare: The Role of Experience Over Education
13:15 The Value of Entry-Level Roles in Healthcare Careers
18:46 Building Trust and Navigating Patient Care as a Leader
21:41 The Power of Mentorship in Career Development
22:51 Building a Toolkit for Success: Ross’s ‘Bag of Tricks’
28:22 Networking and Associations: Why They Matter in Healthcare Leadership
32:04 Ross’s Advice for Aspiring Healthcare Leaders
34:45 Conclusion and Final Thoughts
Connect with Ross Rigdon on LinkedIn: linkedin.com/in/ross-rigdon
