Join Charlie as she shares her unfiltered and unexpected journey from the beginning of her career to successful salon owner in Australia.
Welcome to our podcast where we dive into the dynamic world of hairdressing. In this episode, our guest Charlii, a seasoned salon owner, shares her journey from Canada to establishing her own successful salon in Australia.
**Find Me Online**
- Follow me on Instagram: @Charlii_thenesthairboutique
- Check out my TikTok: @TheSalonRebel
- Explore my business websites:
-Profitable pricing and profit sharing TheBizToolBoutique.com.au
- Salon- thenesthairboutique.com.au
- Ecomm- Charlii.com.au
Summary
In this episode, Charlii discusses the challenges of finding and hiring team members for a salon. She emphasises the importance of understanding and knowing your core values as a business owner and for your team. Charlii provides insights into the hiring process, including the importance of personalised resumes and red flags to look for. She also shares her approach to interviews, onboarding, and the use of profit share to incentivise and retain team members. Charlii highlights the significance of effective communication and tough conversations in building a strong team.
Takeaways
Understand and know your core values as a business owner and for your team.
Personalised resumes and look for red flags during the hiring process.
Conduct interviews to assess attitude and openness to learning.
Implement a trial period and shadowing to evaluate new hires.
Create a supportive and communicative environment within the team.
Consider implementing a profit share system to incentivise and retain team members.
Chapters
00:00 Introduction and the challenge of finding team members
02:02 Understanding and knowing your core values
03:10 Identifying core values and making decisions
05:24 The importance of resumes and personalisation
08:09 Red flags to look for in resumes
09:37 The initial phone call and interview process
10:59 Assessing attitude and personal presentation
13:29 Using social media to evaluate candidates
14:20 The importance of hiring someone you would want to have dinner with
17:28 Asking curveball questions to assess attitude and openness to learning
19:45 The trial period and the importance of shadowing
21:59 Getting feedback from the team on new hires
23:58 The onboarding process and one-on-one training
24:59 The double consult process for new hires
27:38 The importance of teamwork and support
29:45 The importance of communication and tough conversations
32:25 Implementing a profit share system
39:28 The importance of transparency and communication around money
45:23 The importance of communication and support in the team
53:32 Being a supportive leader and creating a safe space for employees
54:32 Conclusion and call for feedback
