In this week’s episode, we sit down with Aldrin Sivako, COO of Botswana Telecommunications Corporation (BTC), to explore how a mindset of innovation, resilience, and customer-centric leadership is shaping the future of telecom. Aldrin reveals his journey from startup grit to spearheading zero-touch technology, emphasizes nurturing young professionals, and shares strategies for balancing customer needs with shareholder expectations in a rapidly evolving digital landscape.
You’ll learn:
Why creating a safe space for young talent to fail forward fuels innovation
How zero-touch solutions are revolutionizing the customer experience
The importance of combining technical expertise with soft skills
Strategies for staying relevant and competitive in the telecom industry
How to align customer insights with shareholder returns for sustainable growth
Timestamps:
00:00:00 - Introduction & Creating Safe Spaces for Innovation
00:00:45 - Customer-Centric Leadership & Telecom Challenges
00:02:06 - Continuous Learning, Open-Door Policy & Aldrin’s Background
00:06:14 - Ambitions & Early Telecom Career
00:09:59 - Overcoming Adversity & Competitive Drive
00:15:24 - Staying Relevant & Embracing Digital Transformation
00:19:07 - Startup Experience & Entrepreneurial Lessons
00:20:55 - Building Commercial Acumen & Diverse Teams
00:24:50 - Empowering Young Professionals & Vision for Growth
00:28:19 - Balancing Technical & Soft Skills for Future Talent
00:30:40 - Digital Innovations in Telecom & Zero-Touch Solutions
00:34:11 - Customer-Centric Strategies & Shareholder Expectations
00:37:39 - Uncommon Leadership & Leveraging Challenges
00:41:22 - Innovation Mindset & Empowering Future Generations
00:44:23 - Inspiring Leadership, Effective Communication & Wrap-Up
Ready to elevate your leadership game?
Get your Free Guide to Transformational Leadership: https://www.t4leader.com/challenge-page/transformational-leadership?programId=d4e58ca0-f0e6-4f12-b2a8-9dc5fcf6e335
#EmpoweringFutureGenerations #TelecomInnovation #CustomerCentric #Leadership #DigitalTransformation #AldrinSivako #BTC #ShamelessPodcast
