Description

In this episode, guests Laura Ekery and Michele Crum join host Lesley Lopez Viner to discuss the critical topic of disclosure following adverse events in healthcare. They explore the definition of disclosure, its importance in maintaining trust between healthcare providers and patients, and the key principles that guide effective communication. The conversation underscores the importance of transparency, the role of apologies, and the necessity of accurate documentation. The panel also addresses common questions that arise in the wake of an adverse outcome and provides resources for healthcare providers to navigate these challenging conversations.

Takeaways

• Disclosure involves conversations about unanticipated outcomes.
• Patients need facts to make informed decisions.
• Open communication builds trust and can prevent lawsuits.
• Apologies should be approached carefully to avoid liability.
• Preparation is key for effective disclosure conversations.
• Documenting the disclosure process is crucial for legal protection.
• Understanding patient emotions is essential during disclosure.
• Disclosure can lead to immediate resolution of issues.
• Healthcare providers should consult legal advice before disclosure.
• Transparency in healthcare is increasingly important.

Keywords

medical liability, risk management, patient safety, disclosure, adverse events, healthcare communication, apology laws, documentation, patient trust, healthcare transparency