In this episode of The Commute, we explore the changing landscape of customer service, particularly in the real estate industry. We start with a discussion on whether tipping has become excessive and why there are no complaints about tipping at restaurants. The age-old mantra of "the customer is always right" is examined, and Shannon shares her perspective on why she believes the client is always right in real estate.
Making clients feel involved and appreciated is key to excellent customer service. We delve into strategies such as staying in touch, running specials, offering free gifts, and ensuring clients feel valued during every interaction. In real estate, maintaining contact through pop-bys, mailers, and events helps keep you top of mind for your clients.
We also discuss the importance of not giving advice to clients who are under contract with another agent and why consumers should be using full-time agents in the current market. Exceptional customer service begins before the closing process, starting with the very first phone call where you need to be on point and offer value.
Lastly, we highlight the necessity of being able to mesh with all types of people to provide the best service possible. Join us as we share insights and tips on evolving your customer service approach to build lasting relationships and a successful real estate business.
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