In this episode, we talk about how service offerings in operationally driven businesses become utilities in their customer's lives. While this is great for business, often it means that customers only notice your service when things go wrong. We discuss this and its implications for founders in such businesses.
We round things off with our content recommendations for the week, including our little tribute to Prof Clay Christensen. RIP.
Do listen in and let us know your feedback on Twitter at @FFlywheels. Happy listening!
