Damien Howley, CCO, Nimbello joins Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell in this week's CS Unchurned episode.
Tune in to hear them discuss their experiences and insights on
- Stories of losing control of customers
- Strategies for managing difficult interactions.
- Limitations of using happiness as a metric for CS
- Use of Net Promoter Score (NPS) as a customer feedback metric.
Watch the podcast on Youtube: https://youtu.be/YNNZRrAdAeM
Links from the episode
- Buy the book: Control Your Customer
- 10 reasons why Customer Success should own Revenue
- Will AI kill off Net Promoter Score?
- 6 bad habits that cost CSMs a fortune
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