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The role of the customer success team evolves at each stage of the startup.
Eric Kingsbury, Founder of Retain Solutions, the go-to consultant in the Customer Success Enablement space joins Kristi Faltorusso, Jon Johnson & Mickey Powell to discuss the evolving landscape of customer success roles in various stages of company growth.
0:00 - Preview
1:10 - Jon was a cheerleader
5:10 - Meet our hosts & guest
9:35 - Eric's path to CS Enablement
14:35 - Eric's experience applying for a job at Heap
16:16 - Transitioning as a consultant
21:00 - Getting started with CS Enablement
24:50 - Why aren't companies deploying CS Enablement
28:32 - Eric's learning curve as a CS Enablement consultant
32:27 - Enabling CS for different stages during the startup journey
40:00 - Living the solopreneur life
42:20 - Closure
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