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In this episode of Insurance Sync, hosts Bobbie Shrivastav and Laurel Jordan welcome Jim Duest, CTO of Davies Life and Health. They discuss the current state of the long-term care insurance market, the challenges and opportunities it presents, and the role of technology and innovation in transforming the industry. Jim shares insights on the importance of automation, the barriers to adopting new technologies, and the significance of collaboration within the insurance sector. He also offers valuable advice for new leaders in the industry, emphasizing the need for a comprehensive understanding of the business and the importance of innovation.