In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with De’Edra Williams, a renowned Customer Success leader.
What You’ll Learn:
- The main challenges of CSMs
- The importance of data in customer success
- How to prove the value of CS
- Important CS roles
- How to recruit the right CS professionals
- Essential KPIs for customer success
- What to look out for in a customer success platform
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
