Description

In this episode, our Host and Head of Marketing Irina Cismas is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies. Con has over 15 years of experience in customer success, marketing, and sales, and in this episode he shares his insights on how to build and lead a successful CS team.

In this interview, you’ll learn:

• How Con uses the 30-60-90 day framework to onboard new CSMs and help them learn the product, the story, and the customers.
• How to avoid common mistakes and misconceptions that CSMs might have, such as being too reactive, too passive, or too salesy.
• How to tackle the challenges and trends that CSMs face in a fast-moving and competitive landscape, such as customer churn, retention, and advocacy.
• How Con hires and develops a strong CS team that has the right mindset and skills, such as curiosity, coachability, and ownership.

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With Custify, you can: 

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️ create customer segments

☑️ improve your customer communication strategy

☑️ streamline your onboarding process

☑️ track customers’ journeys every step of the way

☑️ get a 360 view of their progress 

Want to do great things with your customer success initiative? Keep in touch with us below:

• ⁠Custify Website⁠
• ⁠LinkedIn⁠
• Twitter⁠
• Facebook⁠
• Contact Us⁠