Description

In this episode, Anton Lagochniak, Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented.

What you’ll learn:

• How to help customers with their challenges
• How to structure the CS customer success team
• Key metrics for customer success
• The importance of the right tool stack for CS

• How sales and customer success should collaborate

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With Custify, you can:

☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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• ⁠⁠⁠⁠⁠Contact Us⁠