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Description

  • In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Christopher Warren-Gash, VP of Customer Success at Sympa.

    What You’ll Learn:

    ☑️ How past experiences impact customer success
    ☑️ How to create customer success strategies depending on the industry
    ☑️ The critical steps you need to take to build your CS career
    ☑️ How to scale an existing CS team
    ☑️ How to bring churn to zero

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    With Custify, you can:

    ☑️ automate daily tasks through Playbooks
    ☑️ build individual customer #HealthScores
    ☑️ create customer segments
    ☑️ improve your customer communication strategy
    ☑️ streamline your onboarding process
    ☑️ track customers’ journeys every step of the way
    ☑️ get a 360 view of their progress

    Want to do great things with your customer success initiative? Keep in touch with us below: