Description

For our new episode of the Mastering CS podcast, host Irina Cismas, our Head of Marketing at Custify discussed with Adam Smith, Customer-Led Growth Advisor at Catalyst Software and Customer Success Leader.

Adam scaled and organized various teams and he shared a few insightful pieces of advice for CSMs and sales teams. Let’s discover his journey.

What you’ll learn:

• The key metrics to focus on in the early stages of joining a new SaaS team
• The impact of sales in the customer lifecycle
• How to prove the value of a product
• Who needs to see the value of the product
• Types of CS teams
• How to build a great CS team
• How to deal with cultural differences in CS

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With Custify, you can:

☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

• ⁠Custify Website⁠
• LinkedIn⁠
• ⁠Twitter⁠
• ⁠Facebook⁠
• Contact Us⁠