Welcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas, Head of Marketing at Custify welcomes Eleni Vorvis, Customer Success Leader & Consultant.
Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry.
What you’ll learn:
- How to build your customer success strategy for 2024
- What are the top CS events you should attend
- CS influencers and experts to keep an eye on
- How to overcome the most common challenges when joining a new CS team
- How to improve the collaboration between CS and Sales
- How to choose the right tool for your team
- CS trends and predictions for 2024
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
