What if a small, unexpected gesture could turn a prospect into a long-term resident?
In this episode of Rooms with Ronald, host Ronald Harrington explores the concept of surprise and delight—a strategy used in hospitality that has the potential to transform the leasing and resident experience. Drawing from personal travel experiences and real-world examples, Ronald breaks down how small, thoughtful interactions can create lasting impressions and foster brand loyalty in multifamily housing.
From acknowledging a resident’s status to incorporating personalized touches, this episode offers practical ways to make every interaction feel special. If you're in leasing, property management, or marketing, these strategies will help you stand out, improve retention, and turn happy residents into brand ambassadors.
What’s Covered in This Episode:
-Why does the ‘surprise and delight’ approach create deeper connections with residents and prospects?
-What small but meaningful gestures can boost customer satisfaction and leasing success?
-The best resident experiences come from genuine, not transactional, interactions.
-How can multifamily professionals apply hospitality-inspired strategies to create memorable leasing moments?
Want to elevate your leasing experience? Tune in for practical strategies that will help you stand out in a competitive market. Subscribe, share, and leave a review to keep the conversation going!
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