Ever wondered what it’s really like to search for an apartment in 2025? With AI-powered responses, digital leasing platforms, and a mix of online and in-person visits, apartment hunting has evolved—but is it for the better? In this episode of Rooms with Ronald, host Ronald Harrington shares his firsthand experiences navigating the modern leasing process. From impersonal AI follow-ups to frustrating appointment bookings, Ronald explores the gaps and opportunities in today’s multifamily leasing market.
With so much focus on automation, has customer service taken a backseat? Ronald breaks down the highs and lows of his apartment shopping journey, offering insights that both renters and property managers need to hear. If you're in the real estate, property management, or leasing space, this episode is packed with takeaways you won’t want to miss!
In this episode, we cover:
-Why is customer service still struggling despite advances in AI and digital leasing?
-What are the biggest challenges renters face when booking tours and receiving follow-ups?
-The overuse of AI in leasing can make follow-ups feel robotic and impersonal.
-How can properties improve the leasing experience to create meaningful tenant interactions?
🎧 Tune in now to hear Ronald’s real-life insights and strategies for improving the multifamily leasing experience!
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