What really makes a leasing experience unforgettable? In this reflective episode of Rooms with Ronald, host Ronald Harrington takes us behind the scenes of his recent visits to multifamily communities and offers a candid look at what’s working—and what’s not. From missed connections to missed opportunities, Ronald unpacks why leasing teams often fall short of resident expectations and how small shifts can make a massive impact.
As more renters shop digitally and crave authentic experiences, it’s never been more important to blend automation with human connection. Ronald explores how personal follow-ups, meaningful interactions, and a bold ask for the lease can redefine your property's reputation. Whether you’re a property manager or a leasing consultant, this episode is a must-listen if you’re ready to raise your leasing game.
In This Episode:
🔹 Why are leasing expectations not matching the reality for today’s renters?
🔹 What personal touches can transform a standard tour into a standout experience?
🔹 The lack of proper follow-up is one of the biggest mistakes leasing teams make.
🔹 How automation and customer service can work together to deliver memorable leasing moments.
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🎧 Listen now to learn how to exceed expectations, close more leases, and create customer experiences worth remembering.
👉 Need help improving your leasing team’s performance? Reach out to Ronald for expert consulting services!
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