What really happens when a prospect walks through your leasing office doors? In this eye-opening and entertaining episode of Rooms with Ronald, host Ronald Harrington takes you behind the scenes of mystery shopping five different apartment communities. From standout service to shocking slip-ups (yes, one agent was literally eating breakfast during the tour), Ronald breaks down what leasing agents are getting right—and where they’re completely missing the mark.
With a sharp eye for detail and a passion for tenant experience, Ronald reflects on how active listening, personalization, and consistency in messaging can make or break a prospect’s impression. Whether you’re a seasoned property manager or new to leasing, this episode is packed with insights that will make you rethink how your team shows up.
In This Episode:
🔹 Why does personalization matter more than polish when touring prospective renters?
🔹 What leasing agents often overlook during in-person apartment tours.
🔹 The best leasing experiences feel like a performance—memorable, engaging, and intentional.
🔹 How to align your digital messaging with your in-person leasing process for a seamless experience.
🎧 Hit play and hear the wild, real-life lessons from five leasing shops—and how to ensure your property always brings its A-game.
👉 Want to mystery shop your own team or sharpen your leasing strategy? Connect with Ronald for consulting and training today!
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