In this episode, Ronald Harrington shares insights from his recent mystery shopping experiences across five different properties. He emphasizes the importance of the leasing experience, highlighting the balance between technology and human connection. Through detailed accounts of each property tour, he discusses the significance of empathy, energy, and the role of automation in creating a memorable leasing experience. The episode concludes with key takeaways for leasing agents to enhance their approach and connect better with prospects.
01:40 Introduction to Mystery Shopping
04:27 Exploring the Modern Leasing Experience
07:38 Technology vs. Human Connection in Leasing
10:30 The Importance of Empathy in Leasing
13:22 Automation and Its Impact on Customer Experience
16:20 The Role of Energy in Leasing Tours
10:09 Key Takeaways from the Property Tours
22:07 Thoughts on the Leasing Experience
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