In this episode of Rooms with Ronald, host Ronald Harrington shares his experiences from six apartment tours, highlighting the significant gaps in customer service and engagement from leasing agents. He discusses the importance of personal connection, preparation, and the overall leasing experience, emphasizing that leasing is not just about the property but about how prospects feel during their interactions. Through detailed accounts of each tour, Ronald provides insights into what went wrong and what can be improved in the leasing process.
Leasing experiences often lack personal connection.
First impressions are crucial in leasing.
AI cannot replace human interaction in leasing.
Prospects should feel valued during tours.
Preparation is key for leasing agents.
Understanding client needs is essential.
Follow-up is critical in the leasing process.
Leasing is about the experience, not just the property.
Customer service in leasing needs improvement.
Engagement and personality can make a difference.
Chapters
00:00 Introduction to Leasing Experiences
10:42 First Leasing Experience: Missed Opportunities
19:39 Second Leasing Experience: AI and Human Interaction
29:12 Third Leasing Experience: Lack of Personalization
37:06 Fourth Leasing Experience: Respecting Time
41:27 Fifth Leasing Experience: The Importance of Preparation
42:03 RwR Outro.mp4
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