Todd and Casey reflect on their favorite moments from the past season and discuss upcoming topics. They highlight conversations with Mark Stagi, Dave Darrington, Vicki Kennedy, the Jasons from the Jasons Take On podcast, and Josh Mollis.
They discuss the importance of giving and receiving feedback, focusing on the right metrics, aligning teams within an organization, and competing on the customer experience.
Listen for a challenge to stop saying no for their customers and to test new ideas based on data. We hope you feel encouraged to listen to past episodes and look forward to exploring topics such as aligning the organization around a vision and improving messaging and positioning.
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Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
