What can the airline industry teach us about customer service—and how does it compare to the multifamily sector? In this episode of PX Multifamily, Mary Gwyn reflects on a recent flight experience that revealed the challenges of delivering exceptional service.
She contrasts this with the dedication and servant leadership she sees in the multifamily industry, where going above and beyond is not just encouraged but essential.
Mary dives into the importance of teamwork, core values, and creating positive experiences for customers, no matter the job title.
Whether you're in hospitality, real estate, or customer service, this episode will inspire you to embrace a culture where service is not just a task—it's a calling.
What’s Covered in This Episode:
-Why is servant leadership essential in delivering outstanding customer experiences?
-What lessons can the multifamily industry learn from airline customer service challenges?
-The best customer experiences come from employees who go beyond their defined roles.
-How can cultivating teamwork and positive attitudes transform workplace service culture?
🎧 Tune in now to discover how servant leadership can elevate customer satisfaction and industry standards!
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