Description

Episode 31: Hospitality with Heart – A Conversation with Steve Palmer

This week on The Conscious Hospitality Podcast, host David Arraya sits down with an industry trailblazer whose story is as inspiring as his impact: Steve Palmer.

As the founder of The Indigo Road Hospitality Group, Steve has built an impressive collection of over 16 unique hospitality concepts across the Southeast, each embodying his deep commitment to service, quality, and intentionality.

But Steve’s influence goes far beyond building a hospitality empire. His journey is one of resilience, redemption, and profound purpose. As the co-founder of Ben’s Friends, a support network for hospitality professionals struggling with addiction, and author of the powerful memoir Say Grace: How the Restaurant Business Saved My Life, Steve is devoted to transforming the hospitality industry into a space of healing and connection.

In this heartfelt conversation, David and Steve explore:

• The pivotal moments that shaped Steve’s views on leadership and intentional living.
• How The Indigo Road reflects his vision of creating meaningful guest experiences.
• The founding and mission of Ben’s Friends, and its role in supporting mental health and recovery in the industry.
• Lessons from Say Grace about finding redemption and purpose through hospitality.
• How the challenges of addiction have informed Steve’s approach to conscious leadership.

Steve’s story is a testament to the power of vulnerability, presence, and intention in both life and leadership. Whether you’re in hospitality or simply passionate about leading with purpose, this episode offers insights that will leave you inspired and hopeful.

Resources mentioned in this episode:

• The Indigo Road Hospitality Group: Visit Here
• Ben’s Friends: Visit Here

Enjoy this moving conversation and stay conscious, connected, and inspired.

Follow us for more content:@conscioushospitalityultd
@darraya