In this episode Tiger and Jaclyn break down the operational side of a dental practice. What does operational excellence look like, what are the elements of a solid on boarding, how to create SOP, and how to make sure your process actually make an impact on your practice!
More information: https://cornerstoneavenue.com/about-jaclyn/
Jaclyn’s LinkedIn: https://www.linkedin.com/in/jaclynkobza/
Chapters:
(00:00) Introduction
(00:23) What is Cornerstone Avenue, Coaching or Consulting?
(01:25) What is Operational Excellence?
(07:30) How to take Action in creating process driven practice?
(10:00) Simple Tasks vs Complex Tasks?
(14:35) How to deal with Staff pushback when creating SOP and implementing processes?
(18:56) Dentistry nightmares
(20:55) What are the 3 most expensive things you have to get right?
(24:30) Most important HR system you have to get right!
(29:35) Create a document “Working with Dr. Awesome”
(32:35) The power of Checklist
(36:00) Off boarding checklist is a key to less stressful departure
(40:30) Tech stack and digital infrastructure of your dental practice
(44:05) How to setup ideal email for your dental practice
(51:00) Dental Compliance
(56:00) What is the final result of working with Cornerstone Avenue
(57:00) What is Dental credentialing?
(58:00) What are the Top challenges of Private Practices?
(01:03:00) Is there good stress?
(01:04:00) Closing Thoughts
