Description

The conversation explores the concept of leadership and its application in dental practices. It discusses the misconception that leadership is solely the responsibility of the owner or manager, emphasizing that leadership is a collective effort.

Takeaways

• Leadership is a collective effort and not limited to the owner or manager.
• Setting clear expectations and providing tools are essential aspects of leadership.
• The term 'leader' is often overused and misused, and individuals need to earn their leadership roles.
• Effective communication, transparency, and trust are crucial for building a successful team.
• Dentists face challenges in developing leadership skills, but the younger generation shows a strong desire to improve. Work-life balance is important to millennials and younger professionals, who prioritize a different style of work and life.
• Culture in the workplace is subjective and can vary from one office to another, but it is important to define and align with the values and goals of the business.
• Setting clear expectations and holding team members accountable is crucial for maintaining a positive work environment.
• The process of hiring and firing should be done with dignity and open communication, focusing on the needs and goals of both the employer and the employee.
• Creating a strong culture starts with defining the vision and values of the business and aligning behaviors and goals with those values.
• The firing process can be made easier by using tools such as the Arch template and radical candor to have difficult conversations and set clear expectations.

Bio: Meet Geri Gottlieb, founder and CEO of GG Practice Coaching & Development, a seasoned coach, communications expert, and speaker. With over three decades of experience in dental practice management and leadership development, she brings a unique blend of expertise to drive sustainable growth. From owning two successful periodontal practices with her husband Dr Bob Gottlieb, to being a lead coach with ACT Dental Practice Management and Motivational Speaker Kirk Behrendt to launching her own venture in 2019— she knows what it takes to build a thriving business from scratch. With a passion for continuous education and a deep sense of empathy, Geri is dedicated to helping dental professionals grow and succeed. With a wealth of experience and a thirst for knowledge, she bridges the gaps between clinical expertise, leadership, management, and ownership. Armed with certifications in Adult Learning, Behavioral Therapy, The Five Behaviors of a Team®, DiSC® Behavioral Assessments, and her newest addition—The Working Genius—Geri is equipped to delve into the individual needs of every leader and team member.

Website: https://ggpracticecoaching.com/ 

Shortcuts:

(0:00) - Podcast Intro 

(00:12) - What is Leadership 

(01:40) - Is “Leadership '' over-hyped in dentistry? 

(08:53) - Difference between Well Oiled Machine Practice and a practice that needs work? 

(11:59) - What are the boundaries for transparency in the dental practice? 

(20:28) - Why are people afraid of conflict at work? 

(22:40) - Ability to read the room? 

(23:28) - What would “Hell yea” look like? 

(27:03) - DISC 

(27:35) - Does the new generation of dentists struggle with leadership? 

(30:45) - Misconception of work-life balance 

(34:45) - Where to start with the Culture? 

(39:39) - Mastering the skill of firing 

(44:10) - How you fire is more important than how you hire! 

(48:50) - The first time you feel you need to let someone go, you should let them go! 

(51:04) - 5 Appreciations in the workplace 

(53:45) - When is the right time to call GG