Jennifer Carter and Lia Nichole Smith https://www.linkedin.com/in/lianicholesmith/ discuss the phenomenon of tech fatigue among renters, exploring the data behind it and its implications for property management companies. They delve into generational differences in technology use, the challenges faced by property management teams, and the importance of user experience. The discussion also highlights the need for a thoughtful approach to technology adoption, emphasizing the three Rs: rethink, refocus, and repartner, as essential strategies for navigating the evolving landscape of tech in the rental market.
00:00 Introduction to Tech Fatigue Among Renters
05:41 Generational Perspectives on Technology
08:35 Tech Fatigue in Property Management
11:21 The Credibility Gap in Technology
14:42 The Three Rs: Rethink, Refocus, Repartner
25:17 Pragmatic Innovation for 2026
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