In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid discuss innovation and the credit union extinction with Shirley Senn, Chief Consulting Officer at CU Strategic Planning.
In this engaging conversation, Arjun and Shirley discuss the unique position of credit unions in fostering community engagement and inclusion. They explore the importance of technology and innovation in driving growth, emphasizing the need for operational efficiencies and enhanced member experiences. The discussion also highlights the significance of data-driven decisions in tailoring services to meet diverse members' needs while maintaining a human touch in financial services.g a human touch in financial services.
