Every MSP needs to have an important conversation with their clients about cyberattacks and ransomware. These conversations don't have to be difficult, but they have to happen. Here are my thoughts about how you should approach this discussion and how you can use it to change the relationship you have with your customers. Who knows, they may even thank you for it.
Highlights:
There is no right time to have it, just make it happen
Don't avoid the news
Talk about your expectations for their cybersecurity
Tell them how you are protecting your MSP practice
Practice business disruption scenarios with them
