Description

You may think that you should approach customer experience the same as any other business but you just end up with a lot of misconceptions and frustration.

• You have to be omnipresent and respond quickly to every customer request
• You have to fit a certain personality type, and if you don't fit that, you're screwed
• You have to put up with bullshit to avoid bad reviews

This episode is an audio version of the article 'Giving 8 Customer Experience Misconceptions A Pineapple Twist.'

You can read the article and see any visuals you may have missed here.