Description

Denying a refund request, even under the best circumstances, can feel stressful. Handle it the right way and you can stick to your policy and keep your customer.

• Why customers ask for refunds and a checklist to make sure a refund request should be denied
• The framework you need to follow
• What to do if there's no solution

This episode is an audio version of the article 'How To Deny a Refund and Keep Your Customer.'

You can read the article and see any visuals you may have missed ⁠⁠here.⁠