Description

When you notice that customers struggle to do something, instead of getting frustrated, turn to human-centered process flow mapping to figure out what's going on.

• What human-centered process flow mapping is, and why adding the human element is a game changer

• The three barriers to customers not taking steps and how to identify them

• Why there are only Swiss cheese solutions

This episode is an audio version of the article '
Problem-Solving With Human-Centered Process Flow Mapping.'

You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠⁠⁠here⁠⁠.⁠